ISO/IEC 29110-4-3:2018
(Main)Systems and software engineering — Lifecycle profiles for very small entities (VSEs) — Part 4-3: Service delivery — Profile specification
Systems and software engineering — Lifecycle profiles for very small entities (VSEs) — Part 4-3: Service delivery — Profile specification
This document is applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people. The purpose of this document is to provide a set of auditable requirements based on multiple standards (i.e., ISO/IEC/IEEE 15288, ISO/IEC/IEEE 15289, ISO 9000, ISO 9001, ISO 31000, ISO/IEC 38500, ISO 10004, ISO 10007, ISO/IEC 20000, ISO/IEC 27035) that supports the delivery of services by a VSE. Services can be delivered to internal or external customers. This document is not a Management System Standard (MSS), nor does it provide guidance on fulfilling the requirements of an MSS. ISO/IEC 20000-1:2011 is the MSS for service management (see Annex D for information). This document does not promote uniformity in the approach across all organizations, as specific objectives and initiatives are tailored to suit an individual organization's needs.
Ingénierie des systèmes et du logiciel — Profils de cycle de vie pour très petits organismes (TPO) — Partie 4-3: Prestation de services — Spécification de profil
General Information
Standards Content (Sample)
INTERNATIONAL ISO/IEC
STANDARD 29110-4-3
First edition
2018-09
Systems and software engineering —
Lifecycle profiles for very small
entities (VSEs) —
Part 4-3:
Service delivery — Profile
specification
Ingénierie des systèmes et du logiciel — Profils de cycle de vie pour
très petits organismes (TPO) —
Partie 4-3: Prestation de services — Spécification de profil
Reference number
ISO/IEC 29110-4-3:2018(E)
©
ISO/IEC 2018
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ISO/IEC 29110-4-3:2018(E)
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ii © ISO/IEC 2018 – All rights reserved
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ISO/IEC 29110-4-3:2018(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
1.1 Fields of application . 1
1.2 Target audience . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Abbreviated terms . 7
5 Conformance . 8
6 Work unit requirements for the Service Delivery profile . 8
6.1 General . 8
6.2 Governance (GO) process . 9
6.3 Service Control (CO) process .10
6.4 Service Relationship (RE) process .10
6.5 Service Incident (IN) process .10
7 Work product requirements for the Service Delivery profile .11
7.1 General .11
7.2 Governance (GO) work products .11
7.3 Service Control (CO) work products .
...
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