ETSI TS 188 002-1 V3.1.1 (2009-07)

ETSI TS 188 002-1 V3.1.1 (2009-07)
Technical Specification


Telecommunications and Internet converged Services and
Protocols for Advanced Networking (TISPAN);
NGN Subscription Management;
Part 1: Requirements

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2 ETSI TS 188 002-1 V3.1.1 (2009-07)



Reference
RTS/TISPAN-08020-1-NGN-R3
Keywords
subscriber, management
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3 ETSI TS 188 002-1 V3.1.1 (2009-07)
Contents
Intellectual Property Rights . 4
Foreword . 4
Introduction . 4
1 Scope . 5
2 References . 5
2.1 Normative references . 5
2.2 Informative references . 5
3 Definitions and abbreviations . 6
3.1 Definitions . 6
3.2 Abbreviations . 6
4 Subscription Management (SuM) description . 7
4.1 SuM overview . 7
4.2 SuM and eTOM fulfilment process . 8
5 SuM value chain model . 12
5.1 Introduction . 12
5.2 Manage subscription use cases . 14
5.3 Manage users use cases . 15
5.4 Manage "user customized and activated services" use cases . 15
5.5 "Manage NGN SuM data" use cases . 15
6 SuM high level requirements . 16
6.1 Introduction . 16
6.2 Requirements on information model . 16
6.3 Requirements on functional architecture . 17
6.4 Requirements on TISPAN NGN functional entities . 18
6.5 Security requirements . 18
Annex A (informative): Example scenarios of TISPAN SuM . 19
A.1 Example 1 . 19
A.2 Example 2 . 20
Annex B (informative): Description of TISPAN SuM Use Cases. 21
B.1 Use Case Assign Service within ManageUserAssignedServices . 21
B.2 Use Case Resource Provisioning of Services . 22
Annex C (informative): Requirement justifications . 24
C.1 Requirement justification for Shared data common to a large set of users or subscribers . 24
Annex D (informative): Bibliography . 25
Annex E (informative): Change history . 26
History . 27

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4 ETSI TS 188 002-1 V3.1.1 (2009-07)
Intellectual Property Rights
IPRs essential or potentially essential to the present document may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found
in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (http://webapp.etsi.org/IPR/home.asp).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.
Foreword
This Technical Specification (TS) has been produced by ETSI Technical Committee Telecommunications and Internet
converged Services and Protocols for Advanced Networking (TISPAN).
Introduction
The focus of the present document is on Subscription Management (SuM) which is necessary to allow Service
Providers and Operators to offer and deliver NGN services to their subscribers.
SuM is a key feature that allows service providers and operators to provision their TISPAN NGN network entities with
the data necessary for delivering services for a specific subscriber. Moreover, it also allows subscribers to configure
their services when they have these capabilities.
For the services, business aspects such as duration of a subscription, number of times accessing the service, or
pricing/payment are not of concern for SuM as specified in the present document, and SuM covers management of
services irrespectively of such aspects.
SuM aligns with a subset of the eTOM fulfilment process. SuM is concerned with the definition of all the mechanisms
and information needed to efficiently and flexibly configure the TISPAN NGN network with the appropriate data
needed for a specific subscriber.
SuM is a telecommunications management framework that allows the service providers to leverage their network
resources to:
• Validate (register, authenticate and authorize) a request for service from a user.
• Collect, store, update and distribute the Service Profile information for the user.
• Select the trusted network resources to manage access, distribution and control of the profile data information
for the user.
• Direct the network resources to promptly deliver the service requested to the user according to said profile
information.
Subscription Management (SuM) fulfils the following essential TISPAN NGN requirements:
• The "User equipment Diversity" allows the users to access their TISPAN NGN services by a variety of UEs.
• The "Service Diversity" allows the users to access TISPAN NGN services provided by service providers or
third party application server providers.
• The "Access Diversity" allows the users to access their TISPAN NGN services over a wide variety of network
access such as xDSL, WLAN, GPRS, etc.
• Nomadism: allows the users to access their TISPAN NGN services in multiple nomadism scenarios.
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5 ETSI TS 188 002-1 V3.1.1 (2009-07)
1 Scope
The purpose of the present document is the definition of the necessary requirements for the Subscription Management
(SuM) which is paramount for the NGN service delivery within TISPAN NGN.
The present document contains the specification of the requirements for the following:
• An end-to-end information model to cover all the mandatory/optional information related to Subscription
Management (SuM) that shall be provisioned on the NGN Network.
• A Subscription Management (SuM) functional architecture which hides the complexity of the different
functional entities to be configured including the CPE and the AS.
The requirements described in the present document including the defined information model are done according to the
specifications of TISPAN R2.
2 References
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific.
• For a specific reference, subsequent revisions do not apply.
• Non-specific reference may be made only to a complete document or a part thereof and only in the following
cases:
- if it is accepted that it will be possible to use all future changes of the referenced document for the
purposes of the referring document;
- for informative references.
Referenced documents which are not found to be publicly available in the expected location might be found at
http://docbox.etsi.org/Reference.
NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee
their long term validity.
2.1 Normative references
The following referenced documents are indispensable for the application of the present document. For dated
references, only the edition cited applies. For non-specific references, the latest edition of the referenced document
(including any amendments) applies.
[1] ETSI TS 123 008: "Digital cellular telecommunications system (Phase 2+); Universal Mobile
Telecommunications System (UMTS); LTE; Organization of subscriber data (3GPP TS 23.008
version 8.6.0 Release 8)".
[2] ETSI TS 129 228: "Digital cellular telecommunications system (Phase 2+); Universal Mobile
Telecommunications System (UMTS); LTE; IP Multimedia (IM) Subsystem Cx and Dx
Interfaces; Signalling flows and message contents (3GPP TS 29.228 version 8.5.0 Release 8)".
2.2 Informative references
The following referenced documents are not essential to the use of the present document but they assist the user with
regard to a particular subject area. For non-specific references, the latest version of the referenced document (including
any amendments) applies.
[i.1] TMF GB921: "Enhanced Telecom Operations MapTM (eTOM), The Business Process Framework
for the Information and Communications Services Industry".
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6 ETSI TS 188 002-1 V3.1.1 (2009-07)
[i.2] TMF GB921D: "Enhanced Telecom Operations MapTM (eTOM), The Business Process
Framework for the Information and Communications Services Industry, Addendum D".
[i.3] ETSI TS 132 172: "Digital cellular telecommunications system (Phase 2+); Universal Mobile
Telecommunications System (UMTS); LTE; Telecommunication management; Subscription
Management (SuM) Network Resource Model (NRM) Integration Reference Point (IRP):
Information Service (IS) (3GPP TS 32.172 version 8.0.0 Release 8)".
[i.4] ITU-T Recommendation M.3020: "Management interface specification methodology".
[i.5] 3GPP TR 32.803: "Telecommunication management; Process guide; Use cases in Unified
Modelling Language (UML)".
3 Definitions and abbreviations
3.1 Definitions
For the purposes of the present document, the following terms and definitions apply:
offered service: service offered by the Service Provider to the market
service profile: collection of service and user related data as defined in TS 129 228 [2]
service provider: entity that offers services to subscribers
NOTE: The exact terms, their definition and use within the present document may be modified as a result of the
development of the SuM information model and SuM functional architecture.
static data: data that is not modifiable during a NGN session
subscribed service: service subscribed by the subscriber
subscriber: entity (associated with one or more users) that is engaged in a subscription with a service provider
NOTE: The subscriber is allowed to subscribe and unsubscribe services, to register a user or a list of users
authorized to use these services and also to set the limits relative to the use that associated users make of
these services.
subscription: describes the commercial relationship between the subscriber and the service provider
NOTE: The usage of the word "subscription" in the SuM set of specifications covers traditional subscribed
services but also access to services with limitations in such as duration of access, or number of times
accessing the service. It includes paid services, pre-paid services and free services.
user: entity that consumes the services subscribed by the subscriber
user "activated and customized" service: service activated and customized by the user
user assigned service: service configured by the subscriber and assigned to the user
3.2 Abbreviations
For the purposes of the present document, the following abbreviations apply:
AS Application Server
CLF Connectivity session Location and repository Function
CPE Customer Premises equipment
CRBT Color Ring Back Tone.
CRM Customer Relationship Management
DSL Digital Subscriber Line
eTOM enhanced Telecom Operation Map
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7 ETSI TS 188 002-1 V3.1.1 (2009-07)
FE Functional Entity
GPRS General Packet Radio Service
HSS Home Subscriber Server
IFC Initial Filter Criteria
IMS IP Multimedia Subsystem
IP Internet Protocol
IT Information Technology
NACF Network Access Configuration Function
NASS Network Attachment Subsystem
NGN Next Generation Network
NOSI NGN OSS Service Interface
NRM Network Resource Model
OSS Operation and Suport System
P-CSCF Proxy Call Session Control Function
PDBF Profile Data Base Function
PSTN Public Switched Telephony Network
RM&O Resource Management and Operations
RP Resource Provisioning
S/P Supplier/Partner
SCA Service Configuration and Activation
S-CSCF Serving Call Session Control Function
SID Shared Information/Data model
SIP Session Initiation Protocol
SM&O Service Management and Operations
SP Service Provider
SuM Subscription Management
TMF TeleManagement Forum
UAAF User Access Authorization Function
UE User Equipment
UML Unified Modelling Language
UPSF User Profile Server Function
VOD Video On Demand
VoIP Voice over IP
WLAN Wireless Local Area Networks
xDSL all the Digital Subscribers Loof technologies
4 Subscription Management (SuM) description
4.1 SuM overview
Allowing service providers to deliver, control, monitor and bill services to their subscribers in a timely and correct
manner, require the translation of each specific subscription into necessary/optional network data and their provisioning
on the appropriate network functionalities such as UPSF, AS, CPE, etc. Subscription Management (SuM) is the feature
that realizes the above translation and provisioning artefacts. Moreover, Subscription Management (SuM) must provide
means that allow subscribers to configure their services when they have configuration access rights.
Subscription Management (SuM) can be summarized as the framework that offer service providers means for efficient
management of all the data related to a specific subscription. This framework is part of the service delivery "processes"
used by the service provider to deliver services for subscribers.
The SuM framework is responsible of handling only the data related to the service delivery of a specific subscription.
Moreover, as depicted in figure 1, data provisioned thanks to the Subscription Management (SuM) framework can also
be used in other processes such as monitoring, billing, etc.
Subscription Management (SuM) framework, as shown in figure 1, involves the following entities:
• Service provider: offers a set of services.
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8 ETSI TS 188 002-1 V3.1.1 (2009-07)
• Subscriber: may subscribe to one ore more services. The service provide will have then to manage the
corresponding subscription by provisioning the necessary data and giving the following rights to the
subscriber:
- To become a user by using the services.
- Give rights to its users, who will be then linked (or associated) to this subscription.
• User: use the authorized services.
• Services
Service Provider Service Delivery
Subscribe
Subscriber Auto Configure
Customer Care
Subscription
Other Actions/
Management Operations
Give Rights
Network
Use Services
Functionalities/Nodes
Users (AS, CPE, UPSF, etc.)

Figure 1: Subscription Management Overview
Subscription Management (SuM) aligns with subset of the eTOM fulfilment process, in particular the customer
relationship management process, the service management and operations process and the resource management and
operation process.
4.2 SuM and eTOM fulfilment process
Subscription Management (SuM) can be viewed as part of the eTOM fulfilment process described in TMF GB921 [i.1].
The eTOM fulfilment process is defined as a vertical end-end process grouping responsible for providing customers
with their requested products in a timely and correct manner. It translates the customer's business or personal need into
a solution, which can be delivered using the specific products in the enterprise's portfolio. This process informs the
customers of the status of their purchase order, ensures completion on time, as well as ensuring a delighted customer.
As shown in figure 2, eTOM fulfilment process is composed of the following process:
• Selling, marketing fulfilment response and order handling: these processes are located within the customer
relationship management process grouping which is responsible of functionalities necessary for the
acquisition, enhancement and retention of a relationship with a customer. The order handling process is
responsible for accepting and issuing orders.
• Service configuration and activation: this process is part of the service management and operations
processes grouping which provide all the functionalities necessary for the management and operations of
communications and information services required by or proposed to customer. The focus of the service
management and operations is on service delivery and management as opposed to the management of the
underlying network information technology. The service configuration and activation process encompasses the
installation and configuration of the service for customers, and support the reconfiguration of the service
(either due to customer demand or problem resolution).
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9 ETSI TS 188 002-1 V3.1.1 (2009-07)
• Resource Provisioning: this process is part of the resource management and operations process grouping
which is responsible of managing all the resources (networks, IT systems, servers, routers, etc.) and delivering
services required by or proposed to customers. The focus of the resource management and operations is to
ensure that the network and information technologies infrastructure supports the end to end delivery of the
required services. The Resource Provisioning process encompasses allocation and configuration of resources
to individual customer service instances in order to meet the service requirements.
• S/P requisition management: this process is part of the Supplier/Partner (S/P) relationship management
process grouping which enable the direct interface with the appropriate lifecycle, end-to-end customer
operations or functional processes with supplier and/or partners. The S/P requisition management process
manage requisitions with partners/suppliers to ensure on-time and correct delivery of the S/P product or
service requested by the enterprise.
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10 ETSI TS 188 002-1 V3.1.1 (2009-07)

Figure 2: eTOM Operations Processes
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11 ETSI TS 188 002-1 V3.1.1 (2009-07)
SuM feature is the part of the fulfilment process which is responsible of handling and installing the data related to
specific subscription.
Within the eTOM fulfilment process, SuM addresses the following eTOM processes:
• Service configuration and activation.
• Resource provisioning.
The service configuration and activation part of SuM ensures the translation of the subscription into network
information that are independent from the underlying network technology.
The Resource Provisioning part of SuM ensures the configuration of the network information received from the service
configuration and activation. This configuration is done by mapping the network information into the appropriate
network data according to the deployed network technology.
The following table shows the relationship between eTOM fulfilment process and Subscription Management (SuM), in
particular the eTOM level 3 processes applicable to this SuM release.
Table 1: Subscription management in ETOM fulfilment processes
eTOM fulfilment eTOM level 2 processes Applicable eTOM level 3 processes applicable to this
Processes to SuM SuM release
(TMFGB921D [i.2] Process
identifier) (TMF GB921D [i.2] Process identifier)
No
CRM Fulfilment Order handling
No
Marketing fulfilment response
Selling No
SM&O Service configuration and Yes Implement, configure and activate service
activation (1.F.2.2) (1.F.2.2.4)
RM&O Resource Provisioning (1.F.3.2) Yes Configure and activate resource (1.F.3.2.2)
S/P relationship S/P requisition management No
management

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12 ETSI TS 188 002-1 V3.1.1 (2009-07)
As a result of table 1, the eTOM fulfilment processes involved in Subscription Management (SuM) can be shown as
follows.
OpOpereratioationsns
OOppeerraattionsions S Suppupport &ort & RReeaadinedinessss
FulFulffiillllmmentent
CusCusttomeomerr Re Relalattiionsonship hip
OOrrderder
MaMananagegemmeentnt
HandHandlilingng
SSeerrvvicicee Ma Mananagegemement &nt & OOpeperarationstions
AA
SeSeSerrrvvviiiccceee
MMManagemanagemanagement &ent &ent & CC SeSerrvvicicee
OOOpppeeerrratatationsionsions CConfiguonfigurrationation
RRReadineeadineeadinessssss && A Acctitivvaatitionon
ReRessourcourcee M Maananagegemmeent & Ont & Oppeerraattionsions BB
RReessoouurrccee P Prrovovisisiionioningng
ReReResssooourururccceee
DD
MMManageanageanagemmment &ent &ent &
OOOppperereraaatttiiiooonsnsns
RRReadineeadineeadinessssss
EE
NNNGGGN NeN NeN Netttwwwororork k k
(A(A): Orde): Ordering Sring Sppececificific SuSubscbscrriptiptiionon AAcctitivativation on (C(C): C): Chhececking Sking Seervirvice Avace Availabililabilityity wwiitthhinin Se Servicervice CCaatataloguelogue
(B(B): Ord): Ordeeringring Re Resourcsourcee Con Conffiguigurratiation on (D(D): Che): Checckiking Rng Reesousourrce Ace Avvaailabilabiliility ty
(E(E) Prov) Provisiisionioningng tthhe NGe NGN netN netwworkork

Figure 3: eTOM Processes involved in SuM
5 SuM value chain model
5.1 Introduction
The Subscription Management (SuM) value chain model concerns the definition of high level use case in the context of
Subscription Management (SuM), which allows the development of a broad overview. The high level use case is
depicted in figure 4.
It is required to have a description for each use case within the present document. Such descriptions will utilize the "use
case" templates described in 3GPP TR 32.803 [i.5].
Additionally, some example scenarios of TISPAN Subscription Management (SuM) are given in annex A.
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Include
 13 ETSI TS 188 002-1 V3.1.1 (2009-07)
Manage "Offered Services"
Manage Subscription
Service
Provider
Manage "Subscribed Services"
Manage
User
Include
Manage Users
Manage NGN SuM Data
Manage "User Assigned Services"
Include
Subscriber TISPAN NGN
Functions
Include
Manage
Subscriber
Manage "User Customized &
Activated Services"
User

Figure 4: High level use case diagram
The high level use case diagram comprises the following use cases:
• Manage subscription: this use case is related to the management of a subscription of a specific subscriber.
This use case includes the management of the "offered services" and of the "subscribed services" use cases.
This two uses cases can be defined as follows:
- Manage offered services: refers to the management of the services offered by the service provider to the
market and is part of the manage subscription use case. The management of the offered services by the
service provider is out of the scope of the current release of Subscription Management (SuM).
- Manage subscribed services: refers to the management of the services subscribed by a subscriber
within a subscription and is part of the manage subscription use case.
• Manage user: concerns the management of the users associated to a subscriber. This use case includes the
use cases related to the management of the services assigned by the subscriber to its users.
- Manage user assigned services: refers to the management of the services that are assigned by a
subscriber to a given user and is part of the manage users use case. This consists in the assignment and
the association of specific rights (e.g. activation/deactivation, customization, etc.) of some or all of the
subscribed services to the user.
• Manage user customized and activated services: referes to the management of the services that are assigned
to the user by activating them or not and customizing them or not according to the rights given by the
subscriber. This use case is part of the "manage its assigned services" use case.
• Manage NGN SuM data: this use case refers to the management of the subscribers and their users' data
within the NGN functional entities.
Within the high level use case diagram, four kinds of services are highlighted. The transition from one service to
another is depicted in figure 5.
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Include

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14 ETSI TS 188 002-1 V3.1.1 (2009-07)
Subscribe to Services Assign Services to a User Customize & Activate a Service
Offered Subscribed User Assigned User Customized &
Activated Services
Services
...