ISO 24512:2024

FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 24512
ISO/TC 224
Activities relating to drinking water
Secretariat: AFNOR
and wastewater services — Guidelines
Voting begins on:
2023-11-30 for the management of drinking water
utilities and for the assessment of
Voting terminates on:
2024-01-25
drinking water services
Activités relatives aux services de l'eau potable et de
l'assainissement — Lignes directrices pour le management des
services publics de l'eau potable et pour l'évaluation des services
fournis
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 24512:2023(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. © ISO 2023

---------------------- Page: 1 ----------------------
ISO/FDIS 24512:2023(E)
FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 24512
ISO/TC 224
Activities relating to drinking water
Secretariat: AFNOR
and wastewater services — Guidelines
Voting begins on:
for the management of drinking water
utilities and for the assessment of
Voting terminates on:
drinking water services
Activités relatives aux services de l'eau potable et de
l'assainissement — Lignes directrices pour le management des
services publics de l'eau potable et pour l'évaluation des services
fournis
COPYRIGHT PROTECTED DOCUMENT
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
RECIPIENTS OF THIS DRAFT ARE INVITED TO
ISO copyright office
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
CP 401 • Ch. de Blandonnet 8
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
CH-1214 Vernier, Geneva
DOCUMENTATION.
Phone: +41 22 749 01 11
IN ADDITION TO THEIR EVALUATION AS
Reference number
Email: copyright@iso.org
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
ISO/FDIS 24512:2023(E)
Website: www.iso.org
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
Published in Switzerland
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN­
DARDS TO WHICH REFERENCE MAY BE MADE IN
ii
  © ISO 2023 – All rights reserved
NATIONAL REGULATIONS. © ISO 2023

---------------------- Page: 2 ----------------------
ISO/FDIS 24512:2023(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Components of drinking water supply systems . 4
4.1 General . 4
4.2 Types of drinking water supply systems . 5
4.3 Water source. 5
4.4 Intake and transport .
...

ISO/DISFDIS 24512:2023(E)
ISO/TC 224
Secretariat: AFNOR
Date: 2023-07-1411-16
Activities relating to drinking water and wastewater services —
Guidelines for the management of drinking water utilities and for
the assessment of drinking water services
Activités relatives aux services de l'eau potable et de l'assainissement — Lignes directrices pour le
management des services publics de l'eau potable et pour l'évaluation des services fournis
FDIS stage

---------------------- Page: 1 ----------------------
ISO/DISFDIS 24512:2023(E)
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this
publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical,
including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can
be requested from either ISO at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
EmailE-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
ii © ISO 2023 – All rights reserved
 © ISO 2023 – All rights reserved

---------------------- Page: 2 ----------------------
ISO/DISFDIS 24512:2023(E)
Contents
Foreword . vi
Introduction .vi i
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Components of drinking water supply systems . 5
4.1 General . 5
4.2 Types of drinking water supply systems . 5
4.3 Water source . 6
4.4 Intake and transport . 6
4.5 Treatment. 6
4.6 Storage, transport and distribution . 6
4.7 Disposal of residues . 7
5 Objectives for the water utility . 7
5.1 General . 7
5.2 Protection of public health . 9
5.3 Meeting users’ needs and expectations . 10
5.4 Provision of services under normal and emergency situations . 10
5.5 Sustainability of the water utility . 10
5.6 Promotion of sustainable development of the community . 11
5.7 Protection of the environment .
...